Refund Policy

At Safflower Infotech, we strive to ensure client satisfaction with our services. However, we understand that circumstances may arise where a refund is necessary. This Refund Policy outlines our guidelines regarding refunds for the services we offer.

1. Refund Eligibility

Refunds may be issued in the following circumstances:

• If we fail to deliver the services as described in the agreement or as per the client's specifications.
• If the services provided do not meet the quality standards agreed upon.
• If the client cancels the project before any work has commenced and a payment has been made.

2. Refund Process:

To request a refund, clients must contact us via email at namaste@safflower.in within 7 days of the service delivery or cancellation. The request must include detailed information regarding the reason for the refund and any relevant documentation to support the claim.

Once we receive the refund request, we will review it and determine eligibility based on our refund criteria. We may require additional information or clarification from the client to process the refund.

3. Refund Method:

Refunds will be issued using the original method of payment whenever possible. If the original payment method is not available, we may issue the refund via an alternative method agreed upon by both parties.

4. Refund Amount:

The refund amount will be determined based on the extent of the service delivered, any applicable fees or expenses incurred, and the terms outlined in the initial agreement or proposal.

5. Non-Refundable Services:

Certain services may be non-refundable, as specified in the agreement or proposal provided to the client. These services may include but are not limited to domain registration fees, third-party service charges, or expenses incurred on behalf of the client.

6. Refund Timeframe:

Refunds will be processed within 3 days of approval. The time it takes for the refund to reflect in the client's account may vary depending on the payment method and financial institution.

7. Dispute Resolution:

If a client disputes a refund decision, we encourage open communication to resolve the issue amicably. However, if a satisfactory resolution cannot be reached, the matter may be subject to mediation or arbitration as per the terms outlined in the initial agreement or applicable laws.

8. Changes to Refund Policy:

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. We encourage clients to review this policy periodically for the latest information.

Contact Us:

If you have any questions or concerns regarding our Refund Policy, please contact us at namaste@safflower.in.

This Refund Policy is part of the terms and conditions governing the use of our services and constitutes an agreement between Safflower Infotech and our clients.